Job Description

Work (7x8h) may include weekends or public holidays as required by the project Ensure high availability of customer service by supporting service restoration in critical situation Deep dive on issues including creation or support of the creation of RCAs Analyse current landscape setups and come up with proposals for improvement Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction Ability to own, lead and coordinate operational tasks, customer escalations, process improvements. Support delivery teams to perform and drive root cause analysis to completion Mentor and Guide junior members of the team

Requirements

• Bachelors degree or higher in one of the following areas: Computer Science, Engineering, Information Management, Mathematics or comparable.
• Excellent knowledge in Performance analysis and/or operation of Java applications
• 2-15 years of technical operations in ABAP/JAVA/HANA Understanding of HECs operations infrastructure, processes and automation tools like SPC, TIC etc. is beneficial. Good understanding of IT operations is required..
• Good know-how on SAP Technologies, Products and cross dependencies like integration and communication.
• Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues.
• Ability to work effectively in international and virtual teams and get work done smoothly from multiple teams in ECS.